Common sense has become uncommon.  Customer service is an oxymoron.  Culture has coarsened.  These are all common complaints in modern times.  The answers seem to range from complaining about it for the sake of complaining, considering it a lost cause, or putting a great big happy face on all of it.  It’s hard to fix [...]

Credibility turned out to be too timely a topic to ignore today.  The subject had been on my mind, and then I ended up engaging in a pretty deep discussion of the matter.
I’m many things, but I’m a communicator first.  My background in sales, marketing, and technology falls behind that.  As such, I know there [...]

Leading up to Christmas, amidst the usual rancor regarding businesses that have gone “P.C.,” I heard perhaps the freshest argument and the one with which I personally agree the most regarding whether or not businesses choose to dare utter the word “Christmas.”  In an interview on Fox News, a minister (sorry, I didn’t take note [...]